The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Comfort!
“The room was absolutely amazing, super comfortable and spacious, making our stay truly enjoyable.” view full review
Birthday Delight!
“Breakfast offered an incredible variety of options, and the staff surprised us with a special birthday cake for our celebration.” view full review
Pet Friendly!
“The hotel was very accommodating for my pet dog, ensuring we had everything we needed for a comfortable stay.” view full review
Lovely Patio!
“The patio room was a highlight, featuring a beautifully landscaped garden that provided a perfect space to relax and unwind.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Yoga class
Sports trainer
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Services
Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Children's menu
Children's pool
Children's play area
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Outdoor swimming pool
Beach umbrellas
Sun loungers
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Turkish bath
Steam room
Back massage
Head massage
Full body massage
Foot massage
Hot spring bath
Pool with view
Shallow end
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Patio
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Curtains
Show more
Location
Off Western Express Highway, Santacruz East,
Mumbai,
India,
400 055,
Maharashtra
Map view
street view
Off Western Express Highway, Santacruz East,
Mumbai,
India,
400 055,
Maharashtra
City landmarks
Sidharth Nagar
Nipponzan Myohoji Budha Temple
680 m
Datta Mandir Road
Gurudev Datta Mandir
610 m
4C Balicha Haldighati Khamnore Rajasamand
Pratap Art Gallery
1.6
km
Vakola Nala
820 m
Santacruz, Mumbai
2.4
km
Shopping Area
Kumar Shopping Mall
1.1
km
Mahim Station Road
Mariamma Devi Temple
1.1
km
Gallery
Rhythm Art Gallery
2.0
km
Mira Road Bhaktivedanta Swami Marg
Sri Sri Radha Giridhari Temple
1.1
km
Amar Bulding
Monetary Museum
2.1
km
Orchid Hotel
Aai Museum
2.3
km
Khar West
Dandeshwar Mandir
1.4
km
Church
St. Theresa's Church
2.4
km
Ghanteshwar Hanuman Temple
1.7
km
E Block BKC
City Park,Bkc
2.3
km
Pali Hill Road 5AA Mc Ronnel's Compound
The Cuckoo Club
2.6
km
12th Road
Shree Gayatri Temple
1.9
km
13th Road
Khatwari Darbar
2.0
km
16th Rd
Rotary Park
2.2
km
Park
Joggers' Park
3.2
km
Guru Nanak Marg Bandra West
Bandra Talao
2.7
km
Church
Our Lady of Egypt Church
2.5
km
Mahatma Gandhi Rd Navpada
Parleshwar Mandir
2.9
km
24th and 32nd Road Near to Patwardhan Udyan
Bal Gandharva Rang Mandir
2.4
km
Juhu
Mukteshwar Temple
3.0
km
Beach
Juhu Beach Vile Parle
4.2
km
Beach
Juhu Beach
3.5
km
Plot No 228
Balkrishna Maharaja Temple
2.4
km
301
Clue Hunt Bandra
2.5
km
Nearby
Grant Road Area
Bhimnath Temple
320 m
Restaurants
Fifty Five East
260 m
Off Western Express Highway
Celini
20 m
Western Express Highway Grand Hyatt
Soma at Grand Hyatt Mumbai
20 m
Off Western Express Highway Grand Hyatt Hotel
China House Restaurant
260 m
Off Western Express Highway
The Gourmet Shop
40 m
Off Western Express Highway
Lobby Lounge at Grand Hyatt
230 m
Off Western Express Highway
Banarasi Sweet Mart
140 m
J.N. Road
Joe's Pizza
140 m
1
Vithal Kamats
140 m
Vakola Bridge Shivaji Nagar
Royce' Palladium
320 m
Palladium 1st Floor High Street Senapati Bapat Marg Ground Floor
Prashanti Sweets
320 m
B/4
The Bakery Shop
1.4
km
Western Express Highway
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
breakfast
friendly staff
noisy rooms
pricey airport shuttle
7.6/10
Very good
Rooms
7.7
Location
7.1
Service
8.0
Dining
7.9
Guest reviews
7.6/10
based on 12 reviews
8.0
8.0/10 based on 1742 reviews
Lucy
United Kingdom,
May
2024
7.4/10
The rooms were clean but felt unimpressive compared to other luxury hotels, and the old stained carpets were a letdown. Despite prior requests, I didn't get a higher floor. The service was generally good, especially from Rohit Kanojiya at the bell desk, but room service and breakfast fell short. The location offers unique experiences but is slightly far from the airport for business travelers. The dining experience was excellent, with various cuisines available. Facilities were satisfactory but could be improved.
Rooms
6.0
The rooms were clean but felt unimpressive compared to other luxury hotels, and the old stained carpets were a letdown. Despite prior requests, I didn't get a higher floor.
Service
7.0
The service was generally good, especially from Rohit Kanojiya at the bell desk, but room service and breakfast fell short.
Location
8.0
The location offers unique experiences but is slightly far from the airport for business travelers.
Dining
9.0
The dining experience was excellent, with various cuisines available.
Facilities
7.0
Facilities were satisfactory but could be improved.
Eric
United Kingdom,
April
2024
8.0/10
The hotel offers luxurious and spacious rooms with all necessary amenities, but there were delays in fulfilling some requests. The service was exceptional with a personal touch from Rozelle, although there were issues with additional charges for basic items. The location is convenient for travel but may not be ideal due to proximity to highways. The dining experience was delightful with a diverse menu, and the facilities were top-notch.
Rooms
8.0
The luxurious rooms were spacious and well-equipped with all essential amenities.
Service
7.0
The service was exceptional, especially with a personal touch from Rozelle. However, there were some issues with additional charges for basic items.
Location
7.0
The location is convenient for travelers, close to highways, and offers easy access to airports.
Dining
9.0
The dining experience was delightful with a variety of Indian and continental dishes to choose from.
Facilities
9.0
The hotel boasts top-notch facilities that enhance the overall stay experience.
Helena
United Kingdom,
March
2024
7.0/10
The hotel falsely allocated a Smoking room as a King Suite, which was not as clean as expected for a Hyatt brand. The rooms were big and welcoming but outdated, lacking proper maintenance. The service was kind and efficient but disturbed by noisy early workers. The location is quite isolated but convenient for reaching different Mumbai locations. The dining options were good with a variety of choices. Overall, the hotel offers a mixed experience with some positives and negatives.
Rooms
7.0
The rooms were big and welcoming but falsely allocated as a King Suite in exchange for a Smoking room. The cleanliness did not meet Hyatt standards and the maintenance was lacking.
Service
7.0
The service was kind enough to explain all the details but was disrupted by noisy early workers. Overall, the staff was friendly, efficient, and supportive.
Location
6.0
While the location is quite isolated, it is good for reaching different places in Mumbai. However, ongoing metro work affects the experience.
Dining
8.0
The dining options were good with a variety of choices. Staff was attentive and ready to assist.
Facilities
7.0
The facilities were adequate, offering a variety of services for guests.
James
United Kingdom,
February
2024
7.8/10
The hotel offers stunning and well-equipped rooms, ideal for families traveling with children, and maintained in immaculate condition. The service is exceptional, ensuring a comfortable stay despite slight challenges with payment methods. The location provides a diverse and adventurous experience, but with minor issues like difficulty in finding the hotel and accessibility problems. The dining options are varied, catering to different tastes, but lacking a personal touch. The facilities are excellent, offering a range of convenient services.
Rooms
9.0
The rooms were stunning and well equipped, especially for families traveling with children, and cleaned to perfection.
Service
8.0
The service was excellent across the board, although there were some challenges with payment methods.
Location
7.0
The location is full of diversity and adventure, but it can be a bit difficult to find and problematic to reach.
Dining
7.0
The dining experience focused on variety over style and lacked a personal touch, but offered excellent services.
Facilities
8.0
The facilities are excellent, providing a range of convenient services.
Steve
United Kingdom,
November
2023
8.8/10
The hotel offers very good rooms but can be rather noisy for a modern property. The service is courteous and attentive, especially at Fifty Five East Restaurant. The location is convenient with access to shopping arcades and the airport. The dining experience is exceptional, particularly the extensive breakfast selection. The facilities are top-notch overall.
Rooms
8.0
The rooms are very good but can be noisy compared to other luxury hotels.
Service
9.0
The service is exceptional with attentive staff focusing on guests' needs.
Location
8.0
The hotel's location is good with easy access to shopping and the airport.
Dining
10.0
The dining experience is amazing with a wide variety of breakfast options surpassing other 5-star hotels.
Facilities
9.0
The hotel provides all the necessary facilities for a comfortable stay.
breakfast
noisy rooms
Diana
United Kingdom,
September
2023
8.4/10
I found the hotel to be a great choice for business travelers thanks to its quiet and spacious rooms, though they could use a refresh. The staff was excellent and very helpful during my stay.
Rooms
8.0
The rooms are pretty quiet and spacious, perfect for business travelers like me. They were a bit dated and could benefit from a revamp.
Service
9.0
I truly enjoyed my time here thanks to the amazing service provided. The staff was extremely friendly and helpful, making my stay even more enjoyable.
Location
7.0
The location is convenient with easy access to shopping areas and the airport. However, the management could improve. I appreciated the close proximity to both the domestic and international airports.
Dining
9.0
The dining experience was awesome, especially the South Indian dishes like Dosa, Vada, and Idly. The chef even surprised us with a signature dessert, adding a special touch to our meal.
Facilities
9.0
I had a truly luxurious experience enjoying the facilities provided at the hotel. From the restaurant to the various services offered, everything enhanced my stay.
Friendly staff
Dated rooms
Alfred
United Kingdom,
September
2023
7.4/10
The hotel has a convenient location near the airport with a mall inside and around 5 different restaurants. The rooms, while in need of renovation, were spacious, tidy, and provided a cosy atmosphere. The service exceeded expectations, particularly from the Front of House and Five East Kitchen staff. The location, though safe within the hotel premises, felt uneasy outside the hotel. The dining experience was satisfactory, with an excellent recommendation for masala dosa and eggs. The facilities include a great health club gym and a 24-hour open area swimming pool with lovely gardens.
Rooms
7.0
The rooms, although needing renovation, were spacious, tidy, and cozy.
Service
9.0
The service was excellent and went beyond expectations, especially from the Front of House and Five East Kitchen staff.
Location
6.0
The hotel is in a weird spot, not ideal for walking outside the premises, but the security within the hotel is top-notch.
Dining
7.0
The dining experience was satisfactory, with the highlight being the masala dosa and eggs.
Facilities
8.0
The facilities, including a great health club gym and a beautiful open area swimming pool, were enjoyable.
John
United States,
September
2023
7.8/10
The hotel's rooms were quite large compared to the Hyatt Regency in Sahar and offered evening cocktails, making for a very comfy stay despite the distance from the check-in area. The service was top-notch, going beyond expectations with personal touches that made us feel right at home. The location was good, not far from the airport, though lacking some desired amenities. The dining experience was pleasant but had some room for improvement.
Rooms
8.0
The rooms were very comfy and spacious, providing a cozy retreat.
Service
9.0
The staff at this hotel were exceptional, ensuring our comfort with a personal touch that truly stood out.
Location
8.0
The hotel's location was convenient, especially due to its proximity to the airport, providing good staff support and cleanliness.
Dining
7.0
The dining experience was enjoyable overall, although some aspects could have been better, such as the quality of dinner.
Facilities
7.0
The facilities at the hotel were satisfactory, offering what was needed for a comfortable stay.
George
United States,
September
2023
8.2/10
I had a wonderful experience at the hotel. The rooms were well-equipped, beautiful, and offered a nice view of the center courtyard, which was a perfect relaxation spot after a long journey. The location, despite being a bit difficult to find initially, turned out to be great, close to the airport and convenient for accessing places like Bandra. The dining options were good with a variety of Indian and continental dishes, although sometimes a bit crowded. Overall, a pleasant stay with some minor inconveniences.
Rooms
9.0
The rooms were well-equipped and beautiful, with a nice view of the center courtyard. They provided a comfortable stay after a long journey.
Service
9.0
The service without asking my permission was top-notch. The staff was very cooperative, friendly, and humble.
Location
8.0
Despite being a bit difficult to find initially, the location was great, very close to the airport and easily accessible to places like Bandra.
Dining
7.0
The dining experience offered a good variety of Indian and continental options, although sometimes crowded. It was a decent experience overall.
Facilities
8.0
The hotel provided all the necessary facilities for a comfortable stay.
Nick
United Kingdom,
August
2023
6.8/10
The hotel room was smaller than expected for the price paid, although it was clean. I was disappointed not to get a higher floor as requested during booking. The rooms should have a 2-seater couch for added comfort.
Rooms
6.0
The room was clean but smaller than expected, and the carpets looked old and stained.
Service
7.0
The service was very courteous and helpful, especially Jaideep from the front desk and Adnan from F&B. However, at night, there was an employee who seemed uninterested and had an unpleasant attitude.
Location
8.0
The location is very good, being close to the International Airport, but the hotel is quite isolated. The proximity to the airport is convenient.
Dining
5.0
The dining experience was a mix; some found it hardly edible and of low quality, leading to delays, while others thought it was excellent.
Facilities
8.0
The hotel offers various facilities including room service, car hire, laundry, airport shuttle, and pet amenities.
Kelly
United States,
June
2023
8.2/10
The hotel offers large and spacious rooms that are clean and very comfortable. The staff is warm and courteous, going out of their way to assist with various services. The location is convenient, close to major highways and airports. The dining experience is delightful with a variety of dishes to choose from.
Rooms
9.0
The rooms, both inside and outside the property, were large, clean, and very spacious, providing a comfortable stay.
Service
8.0
The staff was great at assisting with various services, making the stay more pleasant and convenient.
Location
7.0
The hotel's location is not ideal due to noise proximity, but it is near major highways and airports, making it convenient for travelers.
Dining
9.0
The dining experience was amazing, offering a variety of dishes to choose from and satisfying even the pickiest eaters.
Facilities
8.0
The hotel provides a range of facilities that enhance the overall stay experience.
Thomas
United Kingdom,
April
2023
6.8/10
The hotel offers spacious rooms that are well-maintained, but privacy can be an issue when sharing with other guests. The complimentary meal offer can be misleading, leading to disappointment. The location is isolated and lacks a sense of safety, but it is near the airport.
Rooms
7.0
The rooms were spacious and well-maintained but lacked privacy when sharing with other guests.
Service
7.0
The service was good and responsive overall, but resolving issues took longer than expected.
Location
5.0
The hotel is isolated and does not feel safe walking around. However, it is conveniently close to the airport.
Dining
8.0
The dining experience was above par with a very good variety, but more international options would have been appreciated.
Facilities
The hotel offers various facilities like room service, dry cleaning, and airport shuttle services.
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